The list of casino software providers working with Gratowin is not so expansive, and the company has not openly revealed the providers. But from the list of games available, it's evident that the company has partnered with the likes of Gamesys, Product Madness, IGT (International Gaming Technology), Section 8 Studio, BetSoft, and Netoplay.
Gratowin casino, despite the flaws, can be commended for the support options available. There is a live chat support and callback option, but these are strictly for registered customers. Besides, the company has supplied an email address and also has an email ticketing system, but the two don't guarantee immediate feedback.
One of the areas that need improvement is the game selection. It's unfortunate that the casino focuses more on instant win games at the expense of online casino and live casino games, which most players are accustomed to. On this casino, there are only slots, scratchcards, and bingo, among other instant games. Gratowin casino may not be the best choice for the seasoned gambler because of the lack of the typical online casino games and live casino. The good thing is that it's available as instant play and more so, it is available as mobile play so players can enjoy their favorite games anywhere.
When it comes to banking, there is also a lot of room for improvement as Gratowin accepts just four online payment methods. These are MasterCard, VISA, Maestro, and CashLib, but the good thing is that transactions are instant. Players can also redeem their accumulated VIP loyalty points for bonus money.
There are only two withdrawal options on Gratowin. The first is via credit card, and here, only VISA is accepted. The other option is Wire Transfer, a method that is bound by several limitations, including a minimum withdrawal cap of $50 / €50 / £50. At times, players may be required to provide additional information.
One of the areas Gratowin has excelled in is the site's usability. Besides the clean interface and easy navigation, five languages are supported. These include English, French, German, Russian, and Suomi, but more could be in the pipeline. Users can easily toggle between these languages using the dropdown on the top right side of the website. A good online casino should also support several currencies so that players can size their bets without hitting the calculator, or referring to the exchange rates. From the banking pages, the casino supports the euro, British pound, US dollar, Swedish krona, Swiss franc, Norwegian kroner, Australian dollar, and the Canadian dollar.
As a new entrant in the market, Gratowin offers players generous promotions. First, there is a 100% first deposit bonus up to €/£/$200. But just before making the first deposit, new players are encouraged first to take advantage of the €/£/$7 no-deposit bonus. In addition to these offers, Gratowin has a loyalty program that earns players points.
Gratowin is an online casino established in 2018 best known for instant win games and slots as well. The venture is owned and operated by Inafet Ltd., a Cypriot company that is licensed in the jurisdiction of Curaçao. Even though its reputation is questionable, it is still a casino worth checking out.